Terms and Conditions

Last Updated: May 10, 2025

Welcome to Aveo Tech AI Ecommerce Agent, a service provided by Aveo Tech OÜ (“Aveo Tech”, “we”, “us”, or “our”), registered in Estonia. By accessing or using https://aveotech.com (“Service”), you agree to these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree, do not use the Service.

Contact Information:
Aveo Tech OÜ
hello@aveotech.com
Tallinn, Estonia

1. Service Overview
Aveo Tech AI Ecommerce Agent is an AI-powered platform that provides automated support agents, chatbots, FAQ solutions, and sales assistants to enhance customer engagement and streamline ecommerce operations. The Service is available in multiple packages (Starter, Growth, Enterprise) with varying features and trial periods.

2. Privacy and Data Protection
a. Privacy Commitment
Your privacy is important to us. Aveo Tech is committed to protecting your personal data and handling it transparently and securely. Our practices comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Estonian Personal Data Protection Act (PDPA).

b. Data Collection
We collect and process data that you provide when you use the Service, including:
- Account registration details (name, email, company, etc.)
- Ecommerce data (customer names, contact information, order details, transaction data)
- Communications and support queries
- Usage and technical data (device, browser, IP address, etc.)

c. Use of Data
We use your data to:
- Provide, maintain, and improve the Service
- Personalize your experience
- Communicate with you about your account or Service updates
- Analyze usage for security and performance
- Comply with legal obligations

d. Data Sharing and Disclosure
We do not sell your personal data. We may share your data:
- With trusted service providers who process data on our behalf, under strict confidentiality agreements
- If required by law, regulation, or legal process
- To protect the rights, property, or safety of Aveo Tech, our users, or the public

e. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, pseudonymization, and regular security reviews.

f. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Upon account termination, we will delete or anonymize your data unless further retention is required for legal or legitimate business purposes.

g. International Data Transfers
If we transfer your data outside the European Economic Area, we ensure adequate safeguards are in place, such as standard contractual clauses, to protect your rights.

h. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time

To exercise your rights, contact us at hello@aveotech.com. We will respond within one month as required by law.

3. Ecommerce Data
Aveo Tech AI Ecommerce Agent processes ecommerce data to automate and optimize your customer support and sales processes. This may include customer information, order histories, and transactional records. You are responsible for ensuring that your collection and use of ecommerce data via our Service complies with all applicable laws and that you have obtained all necessary consents from your customers.

4. User Obligations
- You must be at least 18 years old and have the legal capacity to enter into agreements.
- You are responsible for all activity under your account and for keeping your login credentials secure.
- You agree not to use the Service for unlawful purposes, to infringe intellectual property rights, or to violate any applicable laws or regulations.
- You may not reverse engineer, decompile, or tamper with the Service, nor transfer your account to others.

5. Intellectual Property
All intellectual property rights in the Service, including software, content, and branding, are owned by Aveo Tech or its licensors. You may not copy, modify, distribute, or create derivative works from any part of the Service except as expressly permitted by these Terms.

6. Service Availability and Changes
The Service is provided “as is” and may be updated, modified, or discontinued at any time. While we strive for high availability, we do not guarantee uninterrupted or error-free operation.

7. Fees and Payment
Fees for the Service are specified on our website and may be updated from time to time. Free trials are available as indicated. After the trial period, applicable fees will be charged unless you cancel before the trial ends.

8. Termination
We reserve the right to suspend or terminate your access to the Service at any time for violation of these Terms or suspected unlawful activity. You may terminate your account at any time by contacting hello@aveotech.com.

9. Disclaimer and Limitation of Liability
The Service uses advanced AI technology and may occasionally produce inaccurate or inappropriate content. Do not rely on the Service for legal, medical, financial, or other professional advice. The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Aveo Tech is not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

10. Indemnification
You agree to indemnify and hold harmless Aveo Tech, its affiliates, employees, and agents from any claims, losses, or expenses arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use after such changes constitutes acceptance of the new Terms.

12. Governing Law and Dispute Resolution
These Terms are governed by the laws of Estonia. Any disputes will be resolved in the courts of Estonia unless otherwise required by mandatory law.

13. Contact
If you have any questions about these Terms, our Privacy Policy, or your data rights, please contact us at hello@aveotech.com.